win.vip Privacy Policy

1 Introduction

win.vip ("we," "us," or "our") is committed to protecting the personal data of every player who uses our online gaming platform. This Privacy Policy describes how win.vip collects, processes, stores, and protects personal information in connection with the operation of our website and mobile application (collectively, the "Platform"), which is primarily designed for Filipino players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City.

This policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. win.vip takes its obligations under this law seriously and has implemented appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and win.vip.

2 Data We Collect

win.vip collects personal data that is necessary for the operation of the Platform, compliance with legal obligations, and the delivery of a safe and enjoyable gaming experience. The categories of personal data we collect include:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, government-issued ID number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, residential address	Account communication, support, transaction notifications
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history	Processing deposits and withdrawals in Philippine Peso (₱)
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud prevention, service optimization
Usage Data	Games played, bet amounts, session duration, login history	Responsible gaming monitoring, personalization, analytics
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution, service improvement

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations (for example, information related to self-exclusion requests).

3 How We Collect Your Data

win.vip collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, log files, and similar tracking technologies that record technical and usage data.
• Third-party sources: Data received from identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and regulatory authorities where permitted by law.
• KYC and AML checks: Data obtained during mandatory know-your-customer and anti-money laundering verification processes, which may include information from government databases or credit reference agencies.

4 How We Use Your Data

win.vip uses your personal data for the following purposes:

• To create, manage, and maintain your player account on the Platform.
• To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with applicable laws, regulations, and requests from competent authorities.
• To provide customer support and resolve disputes or complaints.
• To send you transactional communications, account notifications, and security alerts.
• To send you promotional communications about win.vip offers and games, where you have consented to receive such communications.
• To monitor gameplay for responsible gaming purposes and apply limits or restrictions where necessary.
• To improve the Platform, analyze usage patterns, and develop new features and services.
• To enforce our Terms & Conditions and other applicable policies.

5 Legal Basis for Processing

win.vip processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, age verification requirements, and regulatory reporting.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as for marketing communications or the use of non-essential cookies. You may withdraw consent at any time.

6 Data Sharing & Disclosure

win.vip does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying player identities and complying with regulatory requirements.
• Game providers: Software providers whose games are hosted on the win.vip Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory authorities: Philippine gaming regulators and law enforcement agencies where required by law or court order.
• IT and security providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements.
• Professional advisors: Legal, accounting, and auditing firms where necessary for business operations, under obligations of confidentiality.

All third parties with whom win.vip shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than those specified by win.vip.

7 Cookies & Tracking Technologies

win.vip uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and analyze usage patterns. Cookies are small text files stored on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game history to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content within the Platform, based on your activity and preferences, where you have consented.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform. For non-essential cookies, you may update your preferences at any time through the cookie settings panel available on the Platform.

8 Data Retention

win.vip retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation: Retained for a minimum of five (5) years following the end of the business relationship.
• Support communications: Retained for up to three (3) years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, win.vip will securely delete or anonymize it in accordance with our data disposal procedures.

9 Data Security

win.vip implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive staff training on data protection and information security.

While win.vip takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, win.vip will notify you and the relevant authorities in accordance with applicable law.

10 Your Data Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by win.vip:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11 Children's Privacy

The win.vip Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. win.vip does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to win.vip, please contact us immediately using the details in Section 14 so that we can take appropriate action.

12 Third-Party Links

The win.vip Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the win.vip Platform and does not cover the privacy practices of any third-party websites. win.vip is not responsible for the content or privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services you access.

13 Changes to This Policy

win.vip may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The updated policy will take effect from the date of publication, as indicated by the "Last Updated" date at the top of this page.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

This Privacy Policy was last updated on June 12, 2026. Previous versions are available upon request by contacting our Data Protection Officer.